Frequently Asked Questions 2017-08-10T22:30:29+00:00

About The YMCA

Can I rent a YMCA facility? 2017-08-10T22:21:08+00:00

YMCA spaces are available to rent, priority will be given to YMCA programs, but as space is available it can be rented through our Centre Manager.

Can I use my Health, Fitness and Aquatics Membership at any YMCA? 2017-08-10T22:20:55+00:00

Most YMCAs in Canada recognize and honour memberships from other YMCA Member Associations, so you can stay active when you’re away from home. Similarly, Canadian YMCA memberships are generally recognized and accepted by international Associations. There are some exceptions, so be sure to check with the YMCA you want to visit to confirm their policy prior to visiting.

What does “YMCA” stand for? 2017-08-10T22:20:36+00:00

When first established, Y.M.C.A. was an acronym for Young Men’s Christian Association. While you will still find that some YMCAs around the world still use this full name, many are known simply as the YMCA. This reflects our commitment to serving people of all ages, genders, backgrounds, and abilities through all stages of life.

Is the YMCA a religious organization? 2017-08-10T22:20:16+00:00

The YMCA in Canada is a non-denominational charitable organization where all people are welcome. When the organization was established in 1844 there was a link to the Christian faith, however, this quickly changed and the Y welcomed people of all religious backgrounds to participate in a wide range of programs and services. Today, we are proud to be a socially inclusive and diverse place, serving people of all ages, genders, backgrounds, and abilities through all stages of life.

Does my membership or program fee support the YMCA’s charitable initiatives? 2017-08-10T22:19:58+00:00

Your membership or program fees pay for the operating costs associated with your YMCA program. As such, you help to cover operating costs in buildings that are also home to charitable initiatives.

The YMCA also relies on generous supporters who provide donations to ensure we can open our doors to everyone in the community, regardless of their circumstances. So by choosing to be a Y member, you are part of something larger. However, there is a more impactful role you can play in supporting your community by choosing to become a Y donor. Visit our Donate page to learn more.

How is the YMCA funded? 2017-08-10T22:19:35+00:00

Funding for YMCA of Northern BC comes from a variety of sources, this can include

  • Program fees generated through programs such as child care, health and fitness memberships and other programs
  • Donations
  • Funding and grants to provide services on behalf of partners, including municipal, provincial and federal governments
  • Sponsorships
What makes the YMCA a charity? 2017-08-10T22:18:53+00:00

The YMCA operates for the good of people and communities rather than for a profit. A key focus of our charitable mission is providing vital services that positively impact some of Prince George’s most pressing health and social issues.

The YMCA is for everyone. That’s why you’ll find us taking extra steps to provide financial assistance to make Y programs affordable for everyone, ensure accessibility for children of all abilities, and delivering programs targeting specific groups or neighbourhoods without cost to participants.

Joining or Visiting The Y

How do I update my information if I move? 2017-07-31T05:03:23+00:00

You can update your personal information by calling the YMCA at 250-562-9341

How do I cancel my Membership? 2017-09-13T22:55:29+00:00

Cancellation requests must be received from you by signing a cancellation form in person at the centre.
A minimum notice of 7 business days before your payment date is needed to cancel your membership.
Cancellations cannot be backdated and we do not issue refunds.

Can I visit a the YMCA Centre for just one day? 2017-07-31T04:57:41+00:00

You can always buy a day pass, that way you’ll be considered a member for the day and can participate in as many programs as you want.

Can I bring a guest with me? 2017-09-13T22:57:00+00:00

You can bring 5 guests per year!
For a safe and enjoyable visit, we ask that members accompany their guests during their visit and all guests bring valid photo identification with them.

What’s included in my membership? 2017-07-31T04:55:02+00:00

When you join a YMCA Health & Fitness Centre, you can participate in all the adult programs offered as often as you want. There may, however, be small additional fees for speciality programs such as Dance Lessons and Certification programs. Take a look at our program page (link) for more information.

Services & Schedules

Do you offer child care while I exercise? 2017-07-31T06:07:58+00:00

Absolutely! We offer a childminding service that lets you participate in a fitness program while we care for your children in a safe and fun environment.

How do I find programs and activities at each centre? 2017-07-31T05:54:07+00:00

You can view our Online Health and Fitness Schedule here or sort through our registered programs and activities here (link) to find your preferred class.

Children’s Programs

How do I change my child’s registration? 2017-07-31T06:29:13+00:00

If you’d like to change the date or time of your child’s program, call the contact centre at 250-562-9341 or stop by the membership desk. A staff will update your child’s registration on your behalf. If there aren’t any available spaces in your preferred program, we’ll add you to its wait list and contact you if space becomes available.

What do I do if my child needs to miss a registered class? 2017-07-31T06:27:23+00:00

If your child is unable to attend any of their lessons, there’s no need to call and let us know. If your child misses two consecutive classes, we will call you to confirm registration.

Can I watch my child’s class? 2017-07-31T06:11:26+00:00

Absolutely, please be mindful of the class and spectate from the designated viewing area.

What happens when we arrive for my child’s class? 2017-07-31T05:57:50+00:00

Once your child has changed, head to the program area where the class is scheduled. Wait with your child until the Program Coordinator checks in with you. You’ll then leave your child with their Program Instructor, and the class will begin. At the end of the class, the Program Instructor will meet you at a predetermined area and you’ll sign your child out of the class.

What do I need to bring to my child’s first registered program? 2017-07-31T05:56:35+00:00

You’ll need to pack comfortable clothes your child can move easily in, a pair of running shoes, and a water bottle labeled with your child’s name. There’s no need to bring anything else — we’ll supply all the equipment.

Certifications

What is the cancellation or drop out policy for your fitness certification courses? 2017-07-31T06:33:52+00:00

10 days or more before the course start date: you can receive a full refund, or transfer to a different course.
5 – 9 days before the course start date: you can receive a 50% refund, but transfers to other courses are not available.
0 – 4 days before the course start date: you are no longer eligible for refunds or transfers to other courses.
Exceptions due to unforeseen circumstances (such as family emergencies) can be made at the discretion of the Program Manager/Senior Director.

Does my University or College Kinesiology or PHED help with my YMCA accreditation? 2017-07-31T06:31:23+00:00

Yes. If you have Kinesiology or Health & Fitness education you may be eligible to take our exams without attending training programs. To find out if you have the necessary qualifications, please call 250-562-9341 to inquire.

Is the YMCA Fitness Leader Training certification recognized across Canada? 2017-07-31T06:30:35+00:00

Yes. The YMCA developed the first nationally recognized Fitness Leadership program in 1974 and continues to train Fitness Leaders today. By fostering relationship building, YMCA fitness programs create a positive atmosphere where members can achieve their personal goals.

Financial Assistance

Q: How do I renew my membership? 2017-09-13T22:58:00+00:00

A: All assisted memberships have an expiry date (up to a maximum of one year).To renew your membership you will need to follow the assistance process and visit the YMCA front desk at least one month before your membership expires.

Q: Can the YMCA deny my application for membership and/or program assistance? 2017-07-31T04:31:18+00:00

A: Your request for assistance could be denied if you do not present the required documentation or if your financial information does not identify an inability to pay the fees.

Q: If I receive assistance, what is expected of me? 2017-09-13T22:58:54+00:00

A: We ask that all information and fees discussed will be kept confidential.

Q: How does the YMCA determine how much I can afford to pay? 2017-07-31T04:20:12+00:00

A: Your fee is based on your needs and your current financial situation. We will come to a financial agreement that works for both you and the YMCA.